Effective Date: October 25, 2026
This Shipping Policy explains how Winro processes, packs, and delivers your orders. When you purchase pet feeders or pet food bowls from https://winro.shop/, the following timelines and procedures apply to your delivery.
Shipping Destinations
We currently fulfill and deliver orders exclusively within the United States. At this time, we do not offer international shipping options.
Shipping Rates
We are pleased to provide Free Shipping on all orders delivered within the US. There are no hidden delivery fees or standard shipping costs added at checkout.
Order Processing and Cut-Off Times
Our daily order cut-off time is 5:00 PM Eastern Standard Time (New York).
When you place an order before 5:00 PM EST on a standard business day, our warehouse will process it within 1 to 2 business days (Monday through Saturday). Orders submitted after the cut-off time, or on Sundays and recognized holidays, will begin processing on the next active business day. During this phase, our team carefully packs your pet supplies and prepares them for carrier pickup.
Transit Times and Carriers
Once your package leaves our facility, the standard transit time is 4 to 6 business days (Monday through Saturday).
In total, you can expect an estimated delivery window of 5 to 8 business days from the moment your order is finalized. We ship using reliable national carriers, including FedEx, UPS, and USPS. While we aim to meet these timelines consistently, please be aware that occasional transit delays can happen due to severe weather or seasonal carrier volume.
Tracking Your Delivery
After checking out, you will receive an initial email confirming your order details. As soon as your pet bowls or feeders are packed and handed over to the carrier, we will send a second email containing your tracking number. It may take a brief period for the carrier’s system to update with the live location of your package.
Address Accuracy
Please ensure your shipping address is completely accurate at checkout, including any apartment, suite, or unit numbers. We use the exact details you provide to route your delivery. Winro cannot take responsibility for lost packages, delays, or returned items caused by incorrect address entries.
If you notice an error in your shipping details on your confirmation email, please reach out to us immediately. We will do our best to correct it, but we are unable to redirect a package once it has entered the fulfillment stage or left our warehouse.
Handling Delivery Issues
If your shipment is significantly delayed beyond our standard delivery window, please contact us so we can investigate the issue with the carrier.
If your tracking link shows the package was delivered but you cannot find it, we recommend checking your porch, speaking with neighbors, or contacting your local postal worker. If the package remains missing, reach out to our support team for help.
If your pet feeder arrives damaged due to rough transit, please email us right away. Include your order number and clear photos of both the damaged product and the outer shipping box so we can resolve the situation and file a carrier claim.
Split Shipments
To get your pet supplies to you as efficiently as possible, orders containing multiple items may ship in separate boxes. If this occurs, you will receive distinct tracking numbers for each package, and you will not incur any additional shipping charges.
Order Changes and Cancellations
We process orders quickly to keep delivery times short. If you need to cancel a purchase or adjust your information, email support@winro.shop right away. If the order has not yet been processed, we can easily cancel it for a full refund. Once the order has been dispatched, we cannot modify it or recall it in transit, and you will need to follow our standard return procedure once it arrives.
Contact Us
If you have any questions about tracking your order or our shipping process, please contact our team.
- Store Name: Winro
- Legal Business Name: Park Slope Pet Supplies
- Website:https://winro.shop/
- Email: support@winro.shop
- Phone: +1 (347) 689-2336
- Business Address: 697 5th Ave, Brooklyn, NY 11215, United States Business Hours: Monday – Saturday, 09:00 AM – 05:00 PM (EST)
- Closed: Sunday