At Winro, providing reliable customer support is just as important as offering high-quality pet feeders and food bowls. Whether you need clarification on a product’s dimensions, want an update on your shipment, or have a question about our return process, our team is ready to help.

Get in Touch

To help us pull up your information quickly, please include your order number and the name associated with your purchase when reaching out about an existing order.

  • Email: Send your questions to support@winro.shop. We monitor our inbox closely and prioritize responding to all customer inquiries within 24 hours during standard operating days.
  • Phone: If you prefer to speak with our team directly, you can call us at +1 (347) 689-2336 during our regular business hours.

Operating Hours & Response Times

Our Brooklyn-based support team is available during the following times:

  • Monday – Saturday: 09:00 AM – 05:00 PM (Eastern Standard Time)
  • Sunday: Closed
  • Average Response Time: Within 24 Hours

Note: If you send us a message on a Sunday or a public holiday, we will review and respond to your inquiry promptly on the following business day.

Business Address

Below is our official mailing address for corporate correspondence.

Park Slope Pet Supplies

697 5th Ave Brooklyn, NY 11215 United States

(Important Note: Please do not mail return packages to this address without prior authorization. If you need to process a return or exchange, email our support team first to receive the correct return instructions and facility address.)

Connect on Social Media

Follow Winro on our social channels to stay updated on new pet product releases and store announcements: