Effective Date: October 25, 2026

At Winro, our goal is to provide high-quality pet feeders and food bowls for your home. If an item does not meet your expectations or you simply change your mind, we offer a straightforward return and exchange process to ensure a smooth experience.

30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return or an exchange. If 30 days have passed since your tracking information shows the package as delivered, we cannot accept a return or process a refund.

Eligibility Requirements

We accept returns for both defective and non-defective items. To qualify for a refund or an exchange, your return must meet the following criteria:

  • The pet feeder or bowl must be in brand-new, unused condition.
  • The item must be returned in its original packaging.
  • You must provide a valid order number or proof of purchase.

You are welcome to initiate a return if you ordered the wrong item, changed your mind, or if a product arrives damaged, defective, or incorrect.

Product Exchanges

If you need a different style or size of pet food bowl or feeder, we are happy to process an exchange. Please mention that you would like an exchange when contacting our support team, and we will provide the necessary instructions for returning your original item and getting the replacement sent out.

How to Start a Return or Exchange

To ensure your return is processed smoothly, please do not send packages back to our Brooklyn address without prior authorization. Unauthorized returns may not be accepted.

To initiate a request:

  1. Send an email to support@winro.shop.
  2. Include your full name, order number, and the reason for the return or exchange.
  3. If you received a damaged or incorrect product, please attach clear photos showing the issue and the packaging.

Our support team responds to all inquiries within 24 hours and will provide you with the correct return shipping address and further instructions.

Return Shipping Responsibilities

Customers are responsible for providing their own return shipping label and covering the shipping costs associated with returning an item. We strongly advise using a trackable shipping service and keeping your receipt. Winro is not responsible for return packages that are lost in transit or fail to reach our processing facility.

(Note: If your return is due to a defective or incorrect item arriving at your door, our team will review the issue during the approval process and work with you on an appropriate resolution).

Restocking Fees

We do not charge any restocking fees. The fee for an approved return is $0.00.

Refund Processing Timeline

Once your package arrives at our facility, our staff will inspect the pet supplies to ensure they are in new and unused condition.

If your return is approved, we will issue a refund back to your original payment method (such as your Visa, Mastercard, American Express, or other accepted card). We process and issue these refunds within 7 business days of receiving the item. Please keep in mind that your bank or credit card company may require additional processing time to post the funds to your account.

Late or Missing Refunds

If it has been more than 7 business days since your return was approved and you have not seen the credit:

  1. Double-check your bank or credit card statement.
  2. Contact your financial institution to ask about their standard posting times.
  3. If you still cannot locate the refund, please reach out to us at support@winro.shop so we can investigate on our end.

Order Cancellations

Our standard processing time is 1 to 2 business days. If you realize you need to cancel your order, please email us immediately. If the order has not yet been processed or shipped, we will cancel it and issue a full refund right away. If the package has already been handed off to a shipping carrier, we cannot intercept it. In that case, you will need to receive the package and follow our standard return procedure.

Contact Information

If you have any questions regarding your return or exchange, please reach out to our customer service team.

  • Store Name: Winro
  • Legal Business Name: Park Slope Pet Supplies
  • Email: support@winro.shop
  • Phone: +1 (347) 689-2336
  • Business Address: 697 5th Ave, Brooklyn, NY 11215, United States
  • Business Hours: Monday – Saturday, 09:00 AM – 05:00 PM (EST)
  • Closed: Sunday