Effective Date: October 25, 2026

At Winro, we want to make purchasing your new pet feeders and food bowls as simple and secure as possible. This Payment Policy explains the payment methods we accept, how transactions are processed, and the measures in place to keep your financial information safe.

Accepted Payment Options

For your convenience, we accept a variety of major credit and debit cards. During checkout, you can complete your order using:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club

Please note that we only process payments through the electronic methods listed above. We do not currently accept cash on delivery (COD), personal checks, money orders, or direct bank transfers.

Secure Checkout

Keeping your financial data safe is a top priority for Park Slope Pet Supplies. Our website utilizes standard HTTPS/SSL encryption to protect your information while you shop and check out.

When you place an order, your payment is processed through compliant, third-party payment gateways. We do not store, host, or have access to your full credit card number or complete financial data on our own servers.

Currency and Transparent Pricing

All prices on the Winro storefront, including taxes and final order totals, are displayed in US Dollars (USD).

The price you see on the final checkout page is the exact amount you will be billed. We do not charge any hidden handling fees, and we proudly offer Free Shipping on all orders delivered within the United States.

Payment Authorization and Order Processing

When you submit your order, your chosen payment method is authorized for the full purchase amount. Your order moves into our processing phase once:

  1. The checkout process is successfully completed.
  2. Your bank or credit card provider authorizes the transaction.
  3. You receive an official order confirmation email from us.

If a payment is declined by your bank—whether due to insufficient funds, a typo in the billing details, or a security restriction—the order will not be processed. You will need to try an alternative payment method or contact your bank to clear the restriction.

Applicable Sales Tax

Depending on where your order is being shipped within the United States, your purchase may be subject to local or state sales tax. If sales tax is legally required for your location, our system will automatically calculate it and add it to your order total at checkout before you finalize your payment.

Fraud Protection

To ensure a secure shopping environment for everyone, all transactions are subject to routine security screenings. Our system reviews standard indicators, such as the match between your billing and shipping addresses.

If a transaction is flagged as a potential security risk by our payment processor, the order may be delayed or canceled to protect the cardholder. If we need additional information to verify a purchase, our support team will reach out to you directly.

Refund Procedures

If you cancel an order before it ships, or if you return an item in accordance with our 30-day Return & Refund Policy, we will issue a credit back to the original payment method you used at checkout.

Refunds are processed by our team within 7 business days of a return being approved or a cancellation being finalized. Please be aware that once we issue the refund on our end, your bank or credit card company may require additional processing time to reflect the credit on your statement.

If you have a concern about a charge on your statement, we ask that you contact our support team first so we can quickly investigate and help resolve the issue.

External Bank Fees

Winro only charges the exact amount displayed at checkout. We have no control over any independent transaction fees or surcharges that your specific bank or credit card issuer may apply, and we are not responsible for these external charges.

Contact Us

If you have any questions about this Payment Policy or need help with a transaction, please contact our team:

  • Store Name: Winro
  • Legal Business Name: Park Slope Pet Supplies
  • Website: https://winro.shop/
  • Email: support@winro.shop
  • Phone: +1 (347) 689-2336
  • Business Address: 697 5th Ave, Brooklyn, NY 11215, United States
  • Business Hours: Monday – Saturday, 09:00 AM – 05:00 PM (EST)
  • Closed: Sunday